BRANDS OFFERED THOUGH TIMEHOUSECOMPANY.COM PORTAL are warranted by TIME HOUSE OR BRAND SUPPLIER for a period of TWO (2) years from the date of purchase under the terms and conditions of this warranty. This warranty covers material and manufacturing defects only.
During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.
In case of replacement, TIME HOUSE cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two years from the date the replacement watch is received.
The warranty does not cover:
Up to 30 days from the date of receipt of the watch at the Time House Company Service Centre in Dubai for Time House Brands (LEE COOPER / ULTIMUS / TORNADO / ECSTACY / STYLO and ASTRO) or the Authorized Service Locations of our Supplier Brands ( SEIKO / CITIZEN /CASIO / POLICE / SLAZENGER /G-SHOCK / ORIENT ….) .
Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.
Once your product is inspected and a defect is found due to manufacturer’s workmanship, we will repair or replace your product with the same style or an equivalent style of equal value based on the purchase price. At this time, we will repair or replace damaged leather products, if the conditions of this warranty are met.
This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or a valid receipt is not included.
Your leather product will be repaired or replaced within 30 days of the date that we receive your product at the company service Centre – for TIME HOUSE Brands and /or Authorized Service centers of Supplier Brands.