1 Return Policy: All returns must be done in accordance with the instructions set out in the Return Policy here. Seller is not obliged to agree to any return unless all such instructions are followed to Seller’s satisfaction. Should Seller agree to the return, Seller will deliver the replacement Product to your specified address.
2 Permitted returns: Subject to Clause 1, within 7 days for items covered under Satisfaction Guaranteed, and 3 days for items covered under 100% Buyer Protection, from the date of delivery of the Product, you may return a Product when you:
•2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract;
•2.2 receive a faulty or damaged Product;
•2.3 receive a product that is not as advertised on the platform;
•2.4 wrong item is delivered;
•2.5 receive a product that has missing parts/items;
3 Repair, replacement or price reduction: As an alternative to returning faulty or damaged Products under Clause
2, a Customer may request for a repair or replacement of such Products. Such request shall be irrevocable upon notification of the request to the “Seller” and the Customer may not later elect for a return under Clause 2. Where the Products have not been repaired or replaced within a reasonable time, “Seller” may, at its sole discretion, grant to the Customer a reduction of the price in proportion to the reduced value of the Products, provided that under no circumstance shall such reduction exceed 15 per cent. (15%) of the price of the affected Products. Upon repair, replacement or price reduction being made as aforesaid, the Customer shall have no further claim against Seller.
4 Replacement Products: When “Seller” has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become Seller’s property and upon request such Products or parts thereof should be shipped back to Seller.
5 Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when Seller has tendered delivery of the Products.
6 In cases where the customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, as provided under this section, “Seller” will safely keep the item for a period of fifteen (15) days, reckoned from the date “Seller”receives the product from customer. After the lapse of such period, the product or item is deemed abandoned by customer, and r Seller may dispose of the product or item. Notwithstanding the foregoing, “Seller” will use its best efforts to return the product to the Customer within the time frame provided.